Questions about Shop4EV

I have questions about products, what can I do?

You can reach us at the phone number: +49 40 228 524 554 from Mon. to Fri. between 10:00 - 17:00. Alternatively you can write an email to Most of all we would be happy if you visit us at our ElektroHub (Bäckerbreitergang 12, 20355 Hamburg) to talk to us in person. Due to the current Corona pandemic we ask you to make an appointment in time.

Are deliveries abroad possible?

Basically we deliver all over Europe. For special requests please write us an email to

I would like to track my order, what can I do?

You must have a personal Shop4EV account to track your order. However, you will be kept up to date by email even without an account.

What do I need to know about my order?

During the order process you agree to our terms and conditions and enter your birthday and phone number. This is information for legally compliant purchase contracts. To avoid having to enter this information every time you place an order, you can register a customer account, which will save your details and automatically take them into account when you place your next order.

How do I know that my order was successful?

When your order is completed, you will receive an order confirmation from us. Therefore, it is important that you provide a current email address when purchasing. It can happen that this confirmation ends up in the spam folder. In case of doubt you can reach us under the phone number: +49 40 228 524 552 from Mon. to Fri. between 10:00 - 17:00. Alternatively you can write an email to

How do I use my right of withdrawal?

Of course you also have a right of withdrawal and can cancel your order within 30 days (cancellation policy). Use our revocation form for this purpose.

What payment options are available?

We offer almost all possible payment options:
Store Pay

How do I return my order?

In case of complaints or returns, please send us an email to We will take care of your request immediately.

We advise you personally!

Are you interested in electric mobility or are you already an electric car owner? We are proud to offer you professional advice on all electric topics. With us you will find any charging solutions, whether private or commercial, mobile or for home - we provide you and your electric everyday life! It is important to us that every customer leaves our store satisfied with one of our products. Therefore we are happy to advise you personally by phone, email or directly in our ElektroHub in Hamburg. Write us a message or call us - we are happy to help!