Frequently asked questions from customers
Are brackets included?
Yes, there is a plug holder included. There is no cable holder. However, the cable can be wrapped around the wallbox.
Can the wallbox be switched off or on remotely?
Yes, the wallbox can be unlocked or locked using the free app or the online portal. For this, the wallbox needs a WLAN connection to access the Internet. Alternatively, the wallbox can also connect to the cell phone via Bluetooth. However, this only works over short distances.
Can I view charging reports from individual charging processes?
Yes, charging cycles and reports can be viewed using the app or via a web browser on the online portal.
Which electric cars can be charged?
All electric cars with a Type 2 connection.
Do I need an external circuit breaker?
Yes, but the Pulsar Plus wallbox already has integrated DC current protection, so an RCD type A circuit breaker is sufficient.
Is an electricity meter integrated?
Yes, the electricity consumption can be queried via an app.
Is it possible to deactivate the LED strip light?
No, the LED strip light is permanently active, as it serves as a status indicator for all functions.
Is the wallbox KfW-eligible?
Yes, the 11 kW model is eligible without any problems. However, for the 22 kW version, your electrician will need to reduce the charging power to 11 kW for the funding application to be approved. Find out what you have to do for the funding application here.
Can the wallbox also be used outdoors?
The wallbox is suitable for both indoor and outdoor use, as it is protected against dust and splash water.
Can I also use the Pulsar Plus wallbox for a car with a type 1 plug?
No, the Pulsar Plus only has a type 2 cable integrated.
My car only supports 1-phase or 2-phase charging. Can I still use the Pulsar Plus?
Yes, 1- to 3-phase charging is supported.
Can I install my wallbox myself?
No, the installation and initial acceptance must be carried out by a certified electrician.
How does the load balancing between the charging stations work?
The master wallbox communicates with the slave wallboxes and automatically regulates the distribution of the charging power so that the maximum set charging power is not exceeded. Communication between the wallboxes takes place via a cable.
I would like to create invoices of my charging processes, is that possible?
Yes, with the help of the app or the online portal you can manage your consumption and export data. This also allows you to create invoices for the use of company vehicles, for example.
- Model: Pulsar Plus
- Plug type: Type 2 plug (IEC 62196-2)
- Charging mode: Mode 3
- Weight: 1kg (without cable)
- Dimensions: 160 x 160 x 90 mm
- Storage temperature: -40°C to +70°C
- Operating temperature: -25°C to +40°C
- Cable length: 5m or 7m
- Color: black or white
- CE marking: IEC61851-1, IEC61851-2, IEC 62196-2
- Wallbox Pulsar Plus
- Type 2 charging cable
- Holder for the charging plug
- Screws & dowels
- Tool for opening the wallbox
- Operating and installation instructions
- Templates for wall mounting
Municipalities can apply for funding for wallboxes. The following points must be observed:
- The deadline for implementation is 1 year after application.
- The subsidy is up to 900€ per charging point.
- The minimum grant amount is €9,000 with a minimum of 10 charging points.
- The charging power can be 22 kW.
- The charging stations are not intended for public access.
Exactly 9000€ can be funded for ten charging points, but only 70% of the total costs.
The total investment (purchase + installation) must therefore be at least 12857.14€.
If there are more than 10 charging points, 70% of the actual investment amount is subsidized up to a maximum of 900€ per charging point.
More information can be found on the website of the KfW. We are happy to help you with any questions!
IMPORTANT: Currently, it is not possible to submit new applications to KfW440 (residential buildings) to promote the wallbox.
However, if you have already submitted an application, you can still submit the invoice of the wallbox together with the invoice from the electrician and receive the 900€ subsidy. The deadline for submission is usually 9 months after the date of the application to KfW. The following points should be noted:
- Exactly €900 can be funded per charging point, provided that the total investment (purchase + installation) per charging point is at least €900.
- The submission to KfW must include the invoice of the wallbox, the invoice from the electrician and proof of use of green electricity.
- 22 kW wallboxes can be funded if they are on the list of eligible wallboxes and are throttled to 11 kW by the electrician.
More information can be found on the website of the KfW. If you have any questions, we will be happy to help you!
Companies can submit applications for subsidies for wallboxes. The following points must be observed:
- The deadline for implementation is 1 year after application.
- The subsidy is up to 900€ per charging point.
- The charging capacity can be 22 kW.
- The charging stations are not intended for public access.
Exactly 900€ can be subsidized for one charging point, but only 70% of the total cost.
The total investment (purchase + installation) must therefore be at least 1285.71€ for one charging point.
If there are several charging points, 70% of the actual investment amount is subsidized up to a maximum of 900€ per charging point.
More information can be found on the website of the KfW. We are happy to help you with any questions!
BMK environmental funding private charging infrastructure:
Applications can be made for funding for a wallbox or smart 3-phase charging cable. The following points must be observed:
- 600€ per charging point for a one- or two-family house.
- 900€ for a communication-capable wallbox in a multi-party house as a single installation or
- 1,800€ for a communication-enabled charging station with load management when installed in a multi-party house as part of a shared system
- Subsidy independent of vehicle purchase
- Implementation of the project within 36 weeks after application
- Application must be submitted before the first legally binding order is placed
- The electricity must come from renewable energies
The implementation must be carried out by a specialist electrical company. Material and installation costs (installation costs only for permanently mounted wallboxes) as well as the costs of the basic structural infrastructure for shared installations in a multi-party building are eligible.
Further information and all conditions can be found on the website of KPC Austria.
https://www.umweltfoerderung.at/ If you have any questions, we will be happy to help you!