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Here you will find the most frequently asked questions about your order.

How long can I register a return?

After receiving the goods, you have 30 days to register the return with us. 

How can I return goods?

You can send us unused items back to us within 30 days. For a simple and quick return, please fill out our online form. Your return will then be processed by our customer support. We will then contact you as soon as possible and of course send you a return label.

The Return must be packed safely and must not be carried out in the article specific box. In addition, this must not be glued. In addition, the return must be sent from 14 days after revocation.

Where can I find the return form?

You can find the link to our return form in our online shop on the homepage at the bottom. You can find the point back form under the heading. Alternatively, you come directly to the return form.

What are the costs for me when returning?

If you want to return your preserved goods, there are no costs for you. You will receive a DHL return label for the return shipping from us. If the goods are in a perfect condition, we reimburse you to buy the purchase price. Of course, you can also return the return at your expense with a parcel service of your choice. Please make sure that you send the package with a shipment number and keep the receipt.

If your return arrives in a very bad condition because you have not been properly packed by you, or because the products have been used by you in addition to the necessary level to check the nature, properties and the functionality, value replacement can be requested in individual cases.

How long does it take for my money to be repaid?

You will receive the refund within 3 working days after delivery of the return from our warehouse. The reimbursement takes place with the same payment method, with which the order was also paid. If there are any questions regarding the condition of the goods or parts are missing, an employee will contact you within these 3 working days to clarify this.

How do I get my refund?

The reimbursement takes place on the same payment route that was chosen when ordering. Depending on the provider, it can take a few days for the refund to be booked on your account.

Who can I contact if you have any questions?

If you have any further questions, please feel free to contact our customer support. You can reach this by email support@shop4ta.com or by phone from Monday to Friday between 10 a.m. and 5 p.m. on 040-228524552.

Can I change or cancel my already submitted order?

The processing of your order is almost completely automated. As soon as the goods are picked and packed, manual intervention is no longer possible. So if you have made a mistake and something about your order must be adjusted, please contact us by phone or email.
If the processing has not yet started, we can of course change something.

Why is my order sent in several packages?

In rare cases, you may receive two or more packages from us. In this case, there are also several shipping confirmations with the respective shipping successes.

Reasons can be a large number of articles that do not all fit in a box; Articles that have bulky goods (such as dog grids, dashboard strips, etc.) or the shipping of different locations.

Can I have my order delivered to a packing station?

Basically, this works because we send most items with DHL. Exceptions of this are characterized in the article description (example: pocket sets come via DPD).
Please note the size of the products! Rubber mats or other large articles do not fit into the packing stations and are either brought to a branch or go back to us. So order only small articles at packing stations or ask our support beforehand.

Enter your name for this, which is also stored in your account at DHL.
Enter the following: “Packstation XXX”.
Draw in the “apartment, room, etc.” field Your personal post number.
Enter the zip code and the location of the selected packing station.

Where can I find my bill?

Your invoice will be sent to you automatically by email within 15 minutes after receipt of the order. If you do not receive them, please also check in the spam folder. If you have moved them, contact us by email from the same email address, with which it was also ordered, with name, address, order number (starting with S4T) and we will send you an invoice copy.

As a company from the EU foreignland, can I order as an intra-Community delivery with my VAT ID?

Yes, this is possible, but not automatically integrated with us in the shop. Please send us all data about the company including VAT ID in advance by email, as well as all products you want to order. We then create a corresponding offer.

When will my order be delivered?

The delivery time is listed on the product side as well as once again in your order confirmation. Normally, this is 1 to 3 working days within Germany. In the case of larger articles, for shipments abroad or temporary non -availability of an article, the delivery time is correspondingly longer.
If it occurs that you do not receive your delivery within the specified period, please contact us! We then check where the problem is - for example, there may rarely have delays on the shipping route through DHL.

When will my order be sent in advance/bank transfer?

If you have selected bank transfer as a payment method, we will only send your order after receipt of payment. This is checked manually every day. If you are unsure about the status of payment, please ask us. Sofortüberweisung can also take a longer processing time.