Questions and answers about your order

Here you will find the most frequently asked questions about your order.

How long can I register a return?

You have 30 days after receiving the goods to register the return with us. 

How can I return goods?

You can return unused items to us within 30 days. For a quick and easy return, please fill out our online form. Your return will then be processed by our customer support team. We will then get back to you as soon as possible and of course send you a returns label.

The must be securely packaged and must not be sent in the item-specific box. In addition, it must not be taped. In addition, the return shipment must be sent within 14 days of revocation.

Where can I find the return form?

You can find the link to our returns form at the bottom of our online store on the homepage. You will find the returns form under the heading "More". Alternatively, you can go directly to the returns form here.

What costs will I incur for a return?

If you wish to return the goods you have received, there are no costs for you. You will receive a DHL returns label from us for the return shipment. If the goods are in perfect condition, we will refund the purchase price. Of course, you can also return the goods at your own expense using a parcel service of your choice. Please make sure that you send the parcel with a tracking number and keep the receipt.

If your return arrives in a very poor condition because you have not packed it properly or because you have used the products beyond what is necessary to check their condition, properties and functionality, compensation may be claimed in individual cases.

How long does it take for my money to be refunded?

You will receive the refund within 3 working days of the return being delivered to our warehouse. The refund will be made using the same payment method that was used to pay for the order. If there are any queries regarding the condition of the goods or parts are missing, an employee will contact you within these 3 working days to clarify this.

How do I receive my refund?

The refund will be made using the same payment method that was selected when the order was placed. Depending on the provider, it may take a few days for the refund to be credited to your account.

Who can I contact if I have any queries?

If you have any further questions, you are welcome to contact our customer support team. You can reach them by email at support@shop4tesla.com or by phone from Monday to Friday between 10 a.m. and 5 p.m. on 040-228524552.

Can I change or cancel an order I have already placed?

The processing of your order is almost completely automated. As soon as the goods are picked and packed, manual intervention is unfortunately no longer possible. So if you have made a mistake and something in your order needs to be adjusted, it is best to contact us directly by phone or email.
If processing has not yet started, we can of course change something.

Why is my order being sent in several packages?

In rare cases, you may receive two or more parcels from us. In this case, you will also receive several shipping confirmations with the respective tracking information.

Reasons may be a large number of items that do not all fit in one box; items that are bulky (such as dog grilles, dashboard bars, etc.) or shipping from different locations.

Can I have my order delivered to a Packstation?

In principle, this works, as we ship most items with DHL. Exceptions to this are marked in the item description (example: bag sets are sent by DPD).
Please note the size of the products! Rubber mat sets or other large items do not fit in the packing stations and will either be taken to a branch or returned to us. Therefore, only order small items to packing stations or ask our support team beforehand.

Enter your name, which is also stored in your DHL account.
Enter the following in the "Address" field: "Packstation xxx".
Enter your personal postal number in the "Apartment, room, etc." field.
Enter the zip code and location of the selected Packstation.

Where can I find my invoice?

Your invoice will be sent to you automatically by email within 15 minutes of receipt of your order. If you do not receive it, please check your spam folder first. If you have misplaced it, please contact us by e-mail from the same e-mail address you used to place your order, stating your name, address and order number (starting with S4T) and we will send you a copy of the invoice.

As a company from another EU country, can I order tax-free as an intra-Community delivery with my VAT ID?

Yes, this is possible, but not automatically integrated in our store. Please send us all the details of your company, including your VAT ID and all the products you would like to order, in advance by email. We will then prepare a corresponding offer.

When will my order be delivered?

The delivery time is listed on the product page and again in your order confirmation. Normally this is 1 to 3 working days within Germany. For larger items, shipments abroad or temporary unavailability of an item, the delivery time is correspondingly longer.
Should it happen that you do not receive your delivery within the specified period, please contact us! We will then check where the problem lies - for example, there can rarely be delays on the DHL shipping route.

When will my order be dispatched if I pay by prepayment/bank transfer?

If you have selected bank transfer as your payment method, we will only ship your order once we have received your payment. This is checked manually on a daily basis. If you are unsure about the status of your payment, please ask us. An instant bank transfer can also take longer to process.